- Instructor
Charmaine Hammond
- Date
July 22, 2025 at 12:00pm EST
- Price
$125
- Duration
2.5 hours
- Format
SUMMARY
Managing difficult conversations, conflict and the behaviours that accompany these hard conversations in the workplace can be one of the most challenging aspects of Human Resources Management.
In this course, we will review the key aspects of navigating difficult conversations and conflict. First, we will understand the difference between behaviour management, performance management, and conflict. Often because these conversations are uncomfortable people mistake performance issues or providing feedback as being conflict.
We’ll dive deep into the essential skills for navigating conflict including dealing with power imbalances, resistance and steps to de-escalating emotions. The course will also introduce a 5-step interest-based conflict management roadmap, the 5 styles of conflict responses and strategies to support HR professionals so they can help leaders by providing conflict coaching. Often HR professionals are brought into the conflict resolution process with the parties, we will also explore the fundamentals for leaders and HR professionals as conflict management facilitators or mediators.
- Certificate of Completion
- Attendance at the live webinar.
- Access to the course materials.
- Ability to watch the webinar until December 31, 2026.
WHAT YOU'LL LEARN
- Conflict Resolution Fundamentals
- The 5 Conflict Response Styles
- The 4 C’s of conflict resolution
- Skills for hard conversations and conflict resolution
- The 5 step conflict resolution road map
- HR as Mediator / Facilitator
- Rebuilding Trust and Relationship after difficult conversations and conflict resolution
- Examination of Case Studies
CPD CREDITS
Consider using the course as part of your associations CPD requirements
Give your career a boost by accessing this high-quality course!
- Discounted course rates
- Variety of Course Topics
- Expand your knowledge
INSTRUCTOR
Charmaine Hammond
Certified Speaking Professional, MA in Conflict Management & Analysis and bestselling author
Charmaine Hammond, CSP (Certified Speaking Professional 1 of 65 in Canada with this designation) is a highly sought-after business keynote and workshop speaker, trainer, author and educator who teaches and advocates the importance of developing trust, healthy relationships, conflict resolution and collaboration in the workplace. She has been providing training, consulting and speaking services since 1997.
She has helped clients in many industries build resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues and conflict that gets in the way of success and profitability. She is respected as a “no fluff” and “rich content” speaker who delivers tangible tools to step into action immediately. Delivering her programs in person and virtually (she is a Certified Virtual Presenter through eSpeakers), she brings results and facilitates change.
Her corporate clients have included all 3 levels of government (multiple departments within each) oil and gas sector, trade associations and companies (health, nursing, engineering, safety, and more), technology businesses, human resources, community partnership departments, educational institutions, police/fire and rescue, non profit organizations and everything in between. She has presented to more than 500,000 people worldwide and just as many through virtual conferences and trainings. Charmaine has worked with companies including Staples Canada, Hyundai, Bell, CNRL, RCMP, all 3 levels of government including 78 municipalities) to name a few.
This former Correctional Officer (yup! She worked in jails) and Corporate Dispute Resolution Expert now travels the world teaching the principles of collaboration, communication/conflict resolution and resilience. She also has an extensive background facilitating process to help collaborations and workplace/team relationships when they go sideways. As a former mediator she has helped facilitate some of the most complex workplace conflicts, collaborations and partnership arrangements. She has also been called to several communities that have experienced disasters to help with the rebuilding resilience and recovery processes.
She has a Master’s Degree in Conflict Management & Analysis is a bestselling author (of 5 books & featured in 11 others), and CSP™ Certified Speaking Professional. Charmaine has been featured in renowned publications such as Inc., Occupational Health & Safety Magazine, CPHRMB, and many others, as well as having appeared as a guest on numerous TV and Radio Programs.
