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Courses are listed first, then pages, then news.
Courses are listed first, then pages, then news.
Everything about buying a course, getting into it, and proving the hours to your regulator. If your question is not here, the form at the bottom reaches a person.
They are in your account, not your email. Log in and open My Courses.
It was emailed to you the moment you paid. Search your inbox for info@lpen.ca.
Wait until the recording is in your account, mark every lesson complete, then download it.
Getting into what you bought, and how long you keep it.
Buying a course also creates your account on lpen.ca. Everything you have purchased lives there: the recording, the materials, and the joining details for courses that have not run yet.
Forgot your password? Use Lost your password? and follow the steps. Do not keep retrying it, or the account locks for 30 minutes.
Straight away. A course that has already taken place is loaded into your account the moment your payment goes through. Nothing is emailed separately and there is nothing to wait for.
For a course that has not run yet, the joining credentials appear in your account immediately too. Note the date and come back on the day.
Every course page states how long that course stays accessible in your account.
Courses only leave your account when they are taken off the site to make room for new ones.
Yes, of course. You are welcome to take our courses and take part when you can. It is always interesting to hear the perspective of someone from a different industry.
On the Course Order Form, where it asks for your Regulation Number, enter 0000.
Dates and details do occasionally have to change. When that happens we contact everyone who has bought the course directly, so keep the email address on your account current.
Proving your hours to your regulator.
The single most important document is the invoice emailed to you the moment you purchased. It carries your name, and you are the only person who may use the materials or claim the CPD.
As supplementary documentation, the system generates a Certificate of Completion once you have finished a course:
Keep both. The invoice proves you paid and who for, and the certificate proves you completed the course. Save them somewhere of your own, because regulators can ask for records years later.
Your invoice is emailed to you as soon as your payment goes through.
It is sent from info@lpen.ca, so if you cannot see it, search your inbox for that address and check your spam folder.
Hold on to it. It carries your name, and it is the document your regulator will want as proof that the CPD is yours to claim.
The number of hours is stated on that course’s own page, together with the date the course expires for CICC purposes.
Accreditation is granted course by course, so check the page for the specific course rather than assuming a figure across LPEN.
No. Legislation changes over time, and the interpretation of existing law shifts with new court decisions and new governments.
Our courses are professional education and general information. For a specific matter you should take professional legal advice. The full wording is in our Terms and Conditions.
Paying, bundling, and cancelling.
Yes. Our passes bundle several courses at a lower price than buying them one at a time. There are seasonal passes, specialty passes, a student pass, and an annual membership that covers the year’s programme.
Yes. If the payment options at checkout do not work for you, email [email protected] and we will send you the steps for an Interac e-transfer.
It depends on whether the course has already run.
To ask for a cancellation, email [email protected]. The full wording is in section 3 of our Terms and Conditions.
Passwords, sharing rules, and your data.
After several attempts with the wrong password, the account locks itself. The lock lifts on its own after about 30 minutes.
When it does, do not try the old password again. Use Lost your password? and set a new one. If you still cannot get in after that, contact us and we will sort it out.
No. The recording and the materials are licensed to the person who bought them, and only that person can claim the CPD and access the materials. You also may not record, re-broadcast, copy, republish, or reuse the materials in other training.
This one has consequences: where materials are shared, we reserve the right to remove access to the courses in question without refund. It is set out in section 5.2 of our Terms and Conditions.
We collect the contact details you give us when you register, and use them to deliver the courses you have bought and to keep you informed about them.
We use encryption and take reasonable steps to protect your data, though no transaction over the internet can be guaranteed secure. The full statement is section 7 of our Terms and Conditions.
If your question is not answered above, or you need something clarified, send it over. You can email [email protected] directly, or use the form. Both reach the same inbox.
See what is scheduled for the rest of the year, or take a pass and cover the whole programme in one go.