Welcome to the new LPEN website! If you have any questions regarding accessing your account or purchasing courses, please check out the FAQ section of our website. If you still need help, please contact us through our chat tool or at info@lpen.ca

LPEN FAQ

Here are some of the most frequently asked questions. If you do not find an answer to your question here or require further clarification, please feel free to email us at info@lpen.ca or use the chat function on this page.

Yes, of course. We welcome you to take our courses and participate when you can – it is always interesting to hear the perspectives of those in different industries. On the Course Order Form where it asks for your Regulation Number please put ‘0000’.

When you purchase the course, you are also creating an account on our website. In your account, you will be able to access courses that you have purchased, which have already taken place. In addition, you will be able to find any other course materials that went along with the course.

  1. Go to lpen.ca/my-account and login (If you do not know or forgot your password, click the  ‘Lost your password?’ and follow the steps).
  2. Hover over the option in the right corner that looks like a person  and click the option for My Courses
  3. Click “Access Here” and you will be able to see the courses that you have purchased. Once you select one of your courses, you will see the recording and materials if the course has already occurred, or the Login Credentials if the course is happening in the future.

2021 2022 courses that have already taken place will immediately be loaded into your portal. Courses that took place prior to 2021 will be emailed to you by one of our team members as soon as possible. If you do not receive an e-mail from us within 24 hours, please check your Junk Mail box and if it is not there, please e-mail us at info@lpen.ca

In your portal you will find the log in credentials for future courses immediately. Here you will also find a link to add the course date and time to your calendar.

All links to recordings will stay up for a period of at least two years.

Yes! We offer several packages that allow you to purchase several courses at a discounted price. Please visit https://www.lpen.ca/2022-passes to see our passes and the courses that they include.

Absolutely, if our payment options do not work for you, please e-mail us and we will provide steps for an Interac e-transfer.

Upon purchase of a course or a pass you will automatically receive invoice receipt from us. That is all of the proof that you need. You will need to report your CPD hours to your professional organization as required by them.

You will find the number of hours on the individual course webpage. Here you will also be able to see the date that the course expires for the CICC.

After several login attempts using an incorrect password, you will be locked out of your account. This lock or suspension will lift in about 30 minutes. Please wait 30 minutes and instead of trying your old password, please click “Lost your password?” and follow the steps to create a new one. Please contact us if you continue to have issues.