An overview of practical strategies for identifying, de-escalating, and resolving workplace conflict while supporting fair and effective communication.
Included with our Passes – Learn more
Charmaine Hammond
January 22, 2026 at 12:00pm EST
$100
2 hours
Attend Live Online and On-Demand Recording
Workplace conflict is one of the most time-consuming and costly challenges HR professionals face. Miscommunication, escalating tensions, and unresolved issues often lead to complaints, disengagement, performance problems, absenteeism, and damaged workplace culture. Navigating Workplace Conflict is a practical HR training course designed to help Human Resources professionals recognize early warning signs, de-escalate emotionally charged conversations, and guide employees and leaders through effective conflict resolution.
Through real-world HR scenarios, communication tools, and a proven five-step conflict-resolution roadmap, participants will learn how to apply the five conflict styles, support leaders during challenging conversations, rebuild trust after conflict, and intervene before issues become formal complaints or investigations. This course is ideal for HR managers, HR business partners, and people leaders seeking actionable conflict-management skills grounded in fairness, consistency, and psychological safety.
• Course objectives
• Impact of miscommunication and unresolved conflict on engagement, productivity, retention, and workplace culture
• How conflict appears in HR: complaints, performance issues, absenteeism, stress claims, strained relationships
• Recognizing communication breakdown indicators
• Steps HR can take to intervene early
• Preventing escalation into formal complaints, complex conflicts, or investigations
• Overview of the five conflict resolution styles
• How HR can apply these styles when facilitating resolution conversations
• Supporting leaders in choosing and using appropriate styles
• Techniques to de-escalate emotionally charged conversations
• Guiding parties back to respectful and constructive communication
• Practical “back-pocket” scripts for advising leaders and employees
• Conversation bookends HR can use to open and close conflict discussions
• Applying a structured approach to conflict resolution
• Ensuring fairness, consistency, and accountability in conversations
• HR strategies for restoring trust following conflict
• Approaches for rebuilding damaged working relationships after grievances or high-impact issues
Taking more than one HR course?
Certified Speaking Professional, MA in Conflict Management & Analysis and bestselling author
Charmaine Hammond, MA, CSP, is one of Canada’s leading experts in workplace conflict resolution, trust building, and collaborative communication. A Certified Speaking Professional—an elite designation held by only 65 speakers in Canada—Charmaine brings more than 25 years of experience as a corporate dispute-resolution specialist, mediator, facilitator, and trainer.
Her background as a Correctional Officer, corporate mediator, and conflict management consultant gives her unmatched insight into navigating high-stakes conversations and repairing workplace relationships. She has trained leaders and HR teams across government, oil and gas, technology, health care, policing, and major Canadian corporations including Staples Canada, Hyundai, Bell, CNRL, and the RCMP.
Charmaine has delivered conflict-resolution training to more than 500,000 professionals worldwide, is a bestselling author, and is frequently featured in HR and occupational health publications. Her approach is known for being practical, actionable, and immediately applicable—making her an ideal instructor for HR professionals seeking advanced skills in managing workplace conflict, communication breakdowns, and trust repair.
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Absolutely. Every LPEN course is recorded, and the recording is added to your account within a few business days. You can log in anytime to watch it on demand and still receive your digital certificate of completion.
LPEN seeks accreditation for each course from the College of Immigration and Citizenship Consultants (CICC) and the Law Society of Ontario (LSO),the Law Society of BC (LSBC) when applicable. Accreditation details and approved CPD hours are listed in the CPD Credits section on each course page, so you can easily confirm how the course qualifies toward your professional development requirements.
A digital certificate of completion will be available once the course recording has been uploaded. After that, you can follow the steps at the top of your My Courses page—where you’ll also find a short video explaining how to download your certificate. Be sure to save it as part of your documentation for your CPD hours.
This course may be included in one or several LPEN Passes. Passes offer discounted rates and access to multiple courses, making CPD compliance simpler. Check out our Passes page to see where it is included.
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