Live webinar April 11, 2024 at 12:00pm EST
OR available video recording

  • Chantal Desloges

1 hour


This course looks specifically at CICC Code of Conduct and LSO Rule of Professional Conduct. Setting fees will be discussed in order to help practitioners ensure that they are setting them ethical and fairly for their clients. The instructor will also discuss the necessary content of retainer agreements to ensure that both the client and practitioner are legally protected. Finally, how to collect on invoices will be explored, including collection following termination of the client-representative relationship.

  • Setting Fees
    • Contingency Fees
    • Fairness in fee setting
    • Additional or increased fees and disbursements
    • Referral fees
  • The Retainer Agreement
    • Initial consultation agreement
    • Preconditions to entering into a service agreement
    • Mandatory service agreement
    • Required content
    • Amendments to the agreement
  • Collecting on Invoices
    • Advance payments by client
    • Invoicing requirements
    • Termination of services based on non-payment

For Lawyers and Paralegals

  • Law Society of Ontario
    Professionalism Hours: This program is eligible for up to 1 hour.

For Regulated Canadian Immigration Consultants

  • College of Immigration and Citizenship Consultants
    • Approved for 1 CPD hour (including 1 hour of professionalism/ethics)
    • Video recording valid until April 11, 2025



  • Attendance at the live one hour webinar.
  • Access to the course materials.
  • Ability to watch the webinar until  December 31, 2025
This course is included in our:
Chantal Desloges

Barrister & Solicitor – Certified Specialist
Senior Partner, Desloges Law Group

Chantal Desloges is certified by the Law Society of Ontario as a Specialist in both Citizenship/Immigration law and Refugee law. Her practice encompasses every possible area of Canadian citizenship, immigration and refugee law, such as business class applications, skilled workers, family sponsorships, work and study permits, refugee cases, citizenship applications, plus Appeals and Judicial Reviews of refused cases. She was called to the Bar of Ontario in 1999 and is the founding and senior partner of Desloges Law Group.

​Chantal taught Immigration Law at Osgoode Hall Law School in 2000/2001. She also taught in the Immigration Practitioner Certificate Programme at Seneca College from 1999 – 2010 and the Immigration Consultant Diploma at Herzing College from 2015 – 2018. She currently teaches a number of continuing professional development programs for LPEN, IMEDA and the Ontario Bar Association, among others.

​In November, 2016, Chantal and her good friend Cathryn Sawicki published the Canadian Immigration and Refugee Law: A Practitioner’s Handbook. Chantal has been called upon 15 times by Parliamentary and Senate Committees to appear as an expert witness on immigration and refugee issues.

​In 2012, Chantal was awarded the Queen’s Diamond Jubilee Medal, followed by the Canadian Bar Association Young Lawyers’ Pro Bono award. In 2013, Chantal was appointed by the Minister of Justice to serve on the Federal Court Rules Committee, and was reappointed for a further term in 2016. In 2014, Chantal was also elected to the Executive of the Canadian Bar Association, Immigration Section, where she served until 2018.

​Chantal is a regular immigration commentator on CTV Power Play, and has been interviewed by both national and local television stations such as CBC, CTV National News, W5, Canada AM, Global News and CP24. She has also been interviewed and quoted in national and local newspapers such as the Toronto Star, Toronto Sun, Globe and Mail, National Post and the Ottawa Citizen.