FAQ

The most important piece to keep in your records is the invoice that was emailed to you immediately upon purchase. As supplementary documentation, once you have completed a course, our system will create a Certificate of Completion for you to download. Steps for the certificate are below: 

1. Go to the course while logged into your account.
2. If you watched the recording, the recording would have already been marked as complete. If you watched live, you would have to mark the recording as complete.
3. Mark all other ‘lessons’ as complete. This includes ‘Course Materials’ and ‘Course Information and CPD Accreditation’ (in the middle at the bottom of each ‘lesson’).
4. Download certificate.
5. Save the certificate to your computer.

Yes, of course. We welcome you to take our courses and participate when you can – it is always interesting to hear the perspectives of those in different industries. On the Course Order Form where it asks for your Regulation Number please put ‘0000’.

When you purchase the course, you are also creating an account on our website. In your account, you will be able to access courses that you have purchased, which have already taken place. In addition, you will be able to find any other course materials that went along with the course.

1. Go to lpen.ca and login (If you do not know or forgot your password, click the  ‘Lost your password?’ and follow the steps). You will see the login button in the top right of the screen in the blue banner.
2. Click the option for My Courses that is now in the blue banner.
3. Click “Access Here” and you will be able to see the courses that you have purchased. If it is a course that happened in 2023, click the Access Here under ‘Your 2023 Courses’. If it happened in 2022, click the 2022 button instead.
4. Once you select one of your courses, you will see the recording and materials if the course has already occurred, or the Login Credentials if the course is happening in the future.

Courses that have already taken place will immediately be loaded into your portal. 

In your portal you will find the log in credentials for future courses immediately. 

All links to recordings will stay up for the period indicated in the purchase section of the website. Courses are taken down in December of each year. For example, in December 2023, courses that took place in 2022 will be taken down.

Yes! We offer several packages that allow you to purchase several courses at a discounted price. Please visit https://lpen.ca/passes to see our passes and the courses that they include.

Absolutely, if our payment options do not work for you, please e-mail us and we will provide steps for an Interac e-transfer.

You will find the number of hours on the individual course webpage. Here you will also be able to see the date that the course expires for the CICC.

After several login attempts using an incorrect password, you will be locked out of your account. This lock or suspension will lift in about 30 minutes. Please wait 30 minutes and instead of trying your old password, please click “Lost your password?” and follow the steps to create a new one. Please contact us if you continue to have issues.